Title :
Study on the service quality of travel agencies
Author :
Hu, Yingchun ; Ren, Chenghao
Author_Institution :
Sch. of Bus. & Adm., Univ. of Sci. & Technol., Anshan, China
Abstract :
For travel agency, the service quality is the fundamental fact. Based on the analysis of connotation and importance of the service quality, this paper analyzes the present situation of travel service quality and existing problems, then provided some concrete countermeasures of improving tourism service quality, which has certain directive significance for the tourism management.
Keywords :
customer satisfaction; quality of service; travel industry; tourism management; tourism service quality; travel agency; travel service quality; visitor satisfaction; Economics; Educational institutions; Industries; Quality control; Standardization; Travel services; service quality; travel agency; visitor satisfaction;
Conference_Titel :
Computer Science and Service System (CSSS), 2011 International Conference on
Conference_Location :
Nanjing
Print_ISBN :
978-1-4244-9762-1
DOI :
10.1109/CSSS.2011.5974849
