• DocumentCode
    2626674
  • Title

    The service innovation of tourism enterprises based on knowledge management

  • Author

    Wang, Yuanhao ; Li, Shaoying

  • Author_Institution
    Dept. of Manage., Zhejiang Univ., Ningbo, China
  • fYear
    2011
  • fDate
    27-29 June 2011
  • Firstpage
    2777
  • Lastpage
    2779
  • Abstract
    In the era of knowledge economy, knowledge management and service innovation become the vital factor for tourism enterprises to promot their competitiveness,which are inner requirements and important strategic direction of the development of current domestic tourism enterprises.In this paper, knowledge management is applied in the service innovation of tourism enterprises, exploring the approaches and paths of service innovation,which are important significance for tourism enterprises to improve their service levels and service quality.
  • Keywords
    innovation management; knowledge management; travel industry; knowledge economy; knowledge management; service innovation; service level; service quality; tourism enterprises; Economic indicators; Industries; Knowledge management; Technological innovation; Knowledge Management; Service Innovation; Tourism Enterprise;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer Science and Service System (CSSS), 2011 International Conference on
  • Conference_Location
    Nanjing
  • Print_ISBN
    978-1-4244-9762-1
  • Type

    conf

  • DOI
    10.1109/CSSS.2011.5975016
  • Filename
    5975016