DocumentCode
2626674
Title
The service innovation of tourism enterprises based on knowledge management
Author
Wang, Yuanhao ; Li, Shaoying
Author_Institution
Dept. of Manage., Zhejiang Univ., Ningbo, China
fYear
2011
fDate
27-29 June 2011
Firstpage
2777
Lastpage
2779
Abstract
In the era of knowledge economy, knowledge management and service innovation become the vital factor for tourism enterprises to promot their competitiveness,which are inner requirements and important strategic direction of the development of current domestic tourism enterprises.In this paper, knowledge management is applied in the service innovation of tourism enterprises, exploring the approaches and paths of service innovation,which are important significance for tourism enterprises to improve their service levels and service quality.
Keywords
innovation management; knowledge management; travel industry; knowledge economy; knowledge management; service innovation; service level; service quality; tourism enterprises; Economic indicators; Industries; Knowledge management; Technological innovation; Knowledge Management; Service Innovation; Tourism Enterprise;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Science and Service System (CSSS), 2011 International Conference on
Conference_Location
Nanjing
Print_ISBN
978-1-4244-9762-1
Type
conf
DOI
10.1109/CSSS.2011.5975016
Filename
5975016
Link To Document