Title :
Quality improvement-the Six Sigma way
Author :
Murugappan, Mala ; Keeni, Gargi
Author_Institution :
Tata Consultancy Services, Hyderabad, India
Abstract :
Six Sigma provides an effective mechanism to focus on customer requirements, through the improvement of process quality. In the Global Engineering Development Center of Tata Consultancy Services (TCS-GEDC) at Chennai, India, Six Sigma projects are being carried out with the objective of improving on-time delivery, product quality and in-process quality. This paper describes the application of the Six Sigma methodology, comprising the five phases Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained
Keywords :
consultancies; project management; quality management; software development management; software process improvement; software quality; Global Engineering Development Center; Six Sigma methodology; Tata Consultancy Services; customer requirements; in-process quality; on-time delivery; process quality improvement; product quality; project phases; Belts; Companies; Data engineering; Design engineering; Engineering management; Finite element methods; Phase measurement; Productivity; Programming; Six sigma;
Conference_Titel :
Quality Software, 2000. Proceedings. First Asia-Pacific Conference on
Conference_Location :
Hong Kong
Print_ISBN :
0-7695-0825-1
DOI :
10.1109/APAQ.2000.883798
