DocumentCode :
2626857
Title :
E-Business testing: user perceptions and performance issues
Author :
Rudolf, Andreas ; Pirker, Rainer
Author_Institution :
IBM Global Services, Vienna, Austria
fYear :
2000
fDate :
2000
Firstpage :
315
Lastpage :
323
Abstract :
Customer expectations are very high in e-business. Above all when they make first contact with your organization. The first impression is key, the user interface, the performance the right response, right away. Get ready for interfacing with your customers at first click or call-you only have one chance to attract each customer with good usability and fast, reliable responses. One click, one chance, period. In e-business it is essential to set high standards for the customer perceived usability, reliability and performance of your solution. With e-business solutions you can win with an innovative, high quality solution but just as quickly loose again if your system breaks down, has complex user interfaces or long response times frustrated customers cancel their transactions, dragging down further the performance of your e-business solution. We will define the critical success factors and measurements that enable you to determine the quality of your e-business testing and we will also take a look at the security issues affecting e-business testing
Keywords :
electronic commerce; security of data; software performance evaluation; user interfaces; e-business; e-business testing; performance issues; reliability; security issues; usability; user perceptions; Marketing and sales; Modems; Quality of service; Security; Testing; Usability; User interfaces; Web and internet services; Web pages; Web services;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Quality Software, 2000. Proceedings. First Asia-Pacific Conference on
Conference_Location :
Hong Kong
Print_ISBN :
0-7695-0825-1
Type :
conf
DOI :
10.1109/APAQ.2000.883805
Filename :
883805
Link To Document :
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