An ambient agent model for group emotion support

This paper introduces an agent-based support model for group emotion, to be used by ambient systems to support teams in their emotion dynamics. Using model-based reasoning, an ambient agent analyzes the team´s emotion level for present and future time points. In case the team´s emotion level is found to become deficient, the ambient agent provides support to the team by proposing the team leader, for example, to give a pep talk to certain team members. The support model has been formally designed and within a dedicated software environment, simulation experiments have been performed.