Multi-dimensional evaluation of E-learning systems in the higher education context: An empirical investigation of a computer literacy course

Research addressing the conceptualization and measurement of learning management systems (LMS) within educational organizations as both a web-based learning system for e-learning and as a supportive tool for blended learning environments is receiving attention, and this research study proposes a conceptual e-learning assessment model, HELAM (Hexagonal e-Learning Assessment Model), suggesting a multi-dimensional approach for LMS evaluation via six dimensions: (1) system quality, (2) service quality, (3) content quality, (4) learner perspective, (5) instructor attitudes, and (6) supportive issues. A questionnaire based on HELAM has been applied to 160 undergraduate Level 1 students who were enrolled with the computer literacy course entitled ¿IS100 - Introduction to Information System Technologies and Applications¿ at Middle East Technical University, Turkey. IS100 course is a basic level computer literacy core course designed for all first-year students throughout the university. In this course ¿Blended learning¿ learning style was used, which defined as combination of face-to-face and online learning. In IS100 course NetClass learning management system was used as a supportive tool. The proposed assessment model has been tested for content validity, reliability, and criterion-based predictive validity. Furthermore, explanatory factor analysis was conducted to primarily establish the factor structure of the model. The statistical analyses demonstrate that the learners´ perceived satisfaction from the NetClass learning management system overall is high. Findings of this research will be valuable for both academics and practitioners of e-learning systems.