Domain Specific Case Tool for ICT-Enabled Service Design

One major problem in service design is the limited availability of information gathered during the development process. In particular, information on end-user requirements is difficult for designers, developers, and maintainers to access. Here, we provide a mechanism that supports the gathering and modeling of various types of information throughout the service and software development life cycle. As various existing tools focus on a particular part of the life cycle, essential information is not available, or it is more difficult to obtain in later stages. The linkage between information collected in the different stages is often lost. The implemented tool support enables the modeling of requirements; the abstraction of these requirements in the form of the required system functionalities, which can also be modeled; and the connection with component-based software engineering to support the design of ICT-enabled services.