DocumentCode
2650777
Title
Notice of Retraction
Modelling the quality aspects of Internet commerce with customers´ shopping experiences
Author
Suhaizan Sulong, M. ; Abdul Aziz, A. ; Wongsim, M.
Author_Institution
Fac. of Inf. & Commun. Technol., Univ. Teknikal Malaysia Melaka (UTeM), Durian Tunggal, Malaysia
Volume
7
fYear
2010
fDate
16-18 April 2010
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers´ behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers´ behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers´ behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers´ behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers.
Keywords
Internet; consumer behaviour; electronic commerce; retail data processing; Internet commerce; Web technology; World Wide Web; customers behaviour; customers shopping experiences; electronic service online; information quality; online businesses; quality aspects; service quality; system quality; Business communication; Communications technology; Companies; Guidelines; Information analysis; Investments; Quality management; Technology management; Web and internet services; Web sites; customer behaviour; e-commerce; quality;
fLanguage
English
Publisher
ieee
Conference_Titel
Computer Engineering and Technology (ICCET), 2010 2nd International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4244-6347-3
Type
conf
DOI
10.1109/ICCET.2010.5485511
Filename
5485511
Link To Document