Title :
An Optimization Model of Enterprise Business Processes Based on House of Quality
Author :
Dong-sheng, SUN ; Feng-xia, Wang
Author_Institution :
Harbin Univ. of Commerce, Harbin
Abstract :
Customer satisfaction index has become one of most important measurements of enterprise performance. It is an urgent problem that enterprise is reengineered abased customer satisfaction index. Quality function deployment ("QFD" or House of Quality) can alliance between customer satisfaction index and business process optimization, which is an effective optimization approach. The paper constructs a business process optimization model abased House of Quality. The model is tested by a service enterprise data, showing its validity and rationality.
Keywords :
business data processing; business process re-engineering; customer satisfaction; optimisation; quality function deployment; business process reengineering; customer satisfaction index; enterprise business process optimization; house of quality; quality function deployment; Business process re-engineering; Conference management; Customer satisfaction; Design optimization; Engineering management; Optimization methods; Product design; Quality awards; Quality function deployment; Quality management; business process optimization; customer satisfaction index; house of quality;
Conference_Titel :
Management Science and Engineering, 2007. ICMSE 2007. International Conference on
Conference_Location :
Harbin
Print_ISBN :
978-7-88358-080-5
Electronic_ISBN :
978-7-88358-080-5
DOI :
10.1109/ICMSE.2007.4421971
