Towards a Knowledge-Based Framework for Enterprise Content Management

Nowadays, critical information that is contained in mostly unstructured documents is increasingly becoming a key business resource. Accordingly, enterprises need a foundation for managing content to understand its value and transform it into information and organizational knowledge. Enterprise Content Management (ECM) is an integrated approach to Information Management. There is a need for enhancing this approach to support the transformation from information into organizational knowledge. However, assessing, organizing, sharing, and using content based on knowledge perspectives are crucial, especially for knowledge-intensive enterprises. Those enterprises provide knowledge-intensive products and services that require a robust foundation for knowledge management and innovation capacity. We present the KBCM (Knowledge-Based Content Management) framework for ECM based on the perspective of knowledge components. This paper seeks to create more business value by transforming content into valuable information assets and then from information into organizational knowledge. To demonstrate the framework, an illustrative example is constructed and evaluated.