Title :
A knowledge-based intelligent tutoring system for telephony operations support systems
Author :
Lefkowitz, L. ; Farrell, Robert ; Yoo, Ik S.
Author_Institution :
Bellcore, USA
Abstract :
A knowledge-based intelligent tutoring system that supports the efficient development of sophisticated online training on the use of telephony operations support systems (OSSs) is presented. Among the topics discussed are the accessing of information, hands-on OSS exercises, problem solving skills, course material and course authoring
Keywords :
authoring systems; computer based training; courseware; intelligent tutoring systems; online operation; problem solving; telephony; accessing of information; course authoring; course material; exercises; knowledge-based intelligent tutoring system; online training; problem solving skills; telephony operations support systems; Application software; Authoring systems; Computer aided instruction; Costs; Employment; Flexible manufacturing systems; Humans; Industrial training; Intelligent systems; Telephony;
Conference_Titel :
Communications, 1993. ICC '93 Geneva. Technical Program, Conference Record, IEEE International Conference on
Conference_Location :
Geneva
Print_ISBN :
0-7803-0950-2
DOI :
10.1109/ICC.1993.397605
