Title :
The Study about E-government Facing the Public
Author :
Jianmei, Zhao ; Shanshan, Xu ; Lulu, Jia
Author_Institution :
Beijing Jiaotong Univ., Beijing, China
Abstract :
The government theory and public management theory cover and contain everything let alone the development of information technology. So the combination of the above, the e-government, is a newborn thing which is changing. In this article, we study the e-government from the point of public service. Under the backgrounds of the transmission of the government´s role and functions, on the basis of Customer Relationship Management (CRM), we stress on analyzing the theory and principle to design the e-government facing public service.
Keywords :
customer relationship management; government data processing; public administration; customer relationship management; e-government; government theory; public management theory; Buildings; Communities; Electronic government; Information technology; Internet; Privacy; CRM; E-government; personalized service; service government;
Conference_Titel :
Multimedia Information Networking and Security (MINES), 2011 Third International Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4577-1795-6
DOI :
10.1109/MINES.2011.128