Title :
A Multi-agent Infrastructure for Healthcare Process Improvement Using Ontology
Author :
Sun, Derek F M ; Chiu, Dickson K W ; Jiang, Nan ; Hu, Haiyang ; Zhuang, Yi ; Hu, Hua
Author_Institution :
Dept. of Comput. Sci., Hong Kong Baptist Univ., Hong Kong, China
Abstract :
With the recent rapid advancement in healthcare technologies, there have been increasing expectations in the healthcare services. However, patients are often dissatisfied with the healthcare services and complain through different channels. In this paper, we propose a Multi-Agent Information System (MAIS) framework to help improve healthcare processes with ontology. We illustrate how patient-centered healthcare processes can be facilitated in a large healthcare organization with our framework through a case study in Hong Kong. We also present how ontology can improve operation performance of healthcare processes under our MAIS.
Keywords :
health care; multi-agent systems; ontologies (artificial intelligence); Hong Kong; healthcare organization; healthcare process improvement; healthcare services; healthcare technologies; multiagent information system; multiagent infrastructure; ontology; patient-centered healthcare processes; Educational institutions; Hospitals; Information systems; Medical diagnostic imaging; Ontologies; Organizations; business process reengineering; healthcare workflow; multi-agent information systems;
Conference_Titel :
e-Business Engineering (ICEBE), 2011 IEEE 8th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4577-1404-7
DOI :
10.1109/ICEBE.2011.20
