A Multi-agent Infrastructure for Healthcare Process Improvement Using Ontology

Author

Sun, Derek F M ; Chiu, Dickson K W ; Jiang, Nan ; Hu, Haiyang ; Zhuang, Yi ; Hu, Hua

Author_Institution

Dept. of Comput. Sci., Hong Kong Baptist Univ., Hong Kong, China

fYear

2011

fDate

19-21 Oct. 2011

Firstpage

392

Lastpage

396

Abstract

With the recent rapid advancement in healthcare technologies, there have been increasing expectations in the healthcare services. However, patients are often dissatisfied with the healthcare services and complain through different channels. In this paper, we propose a Multi-Agent Information System (MAIS) framework to help improve healthcare processes with ontology. We illustrate how patient-centered healthcare processes can be facilitated in a large healthcare organization with our framework through a case study in Hong Kong. We also present how ontology can improve operation performance of healthcare processes under our MAIS.

Keywords

health care; multi-agent systems; ontologies (artificial intelligence); Hong Kong; healthcare organization; healthcare process improvement; healthcare services; healthcare technologies; multiagent information system; multiagent infrastructure; ontology; patient-centered healthcare processes; Educational institutions; Hospitals; Information systems; Medical diagnostic imaging; Ontologies; Organizations; business process reengineering; healthcare workflow; multi-agent information systems;

fLanguage

English

Publisher

ieee

Conference_Titel

e-Business Engineering (ICEBE), 2011 IEEE 8th International Conference on

Conference_Location

Beijing

Print_ISBN

978-1-4577-1404-7

Type

conf

DOI

10.1109/ICEBE.2011.20

Filename

6104648