Title :
Technical factors influencing consumer satisfaction in on-line services
Author :
Sikorski, Marcin ; Wachowicz, Jacek
Author_Institution :
Fac. of Manage. & Econ., Gdansk Univ. of Technol., Gdansk, Poland
Abstract :
This document describes the rules one should follow to prepare the article for the IMCSIT e-proceedings. The abstract may be up to 150 words. This template was converted from one in OpenDocument Format. If you are not able to submit your contribution in OpenDocument format, use this document as a template and follow instructions as close as posiible. Do not modify any fonts, paragraph formatting attributes, etc. Use corresponding styles for text elements. Do not cite references in the abstract. Do not delete the blank line immediately above the abstract; it sets the footnote at the bottom of this column.
Keywords :
Web services; customer satisfaction; service industries; Internet service; consumer satisfaction; electronic market; online service; technical factor; Online services;
Conference_Titel :
Computer Science and Information Technology, 2009. IMCSIT '09. International Multiconference on
Conference_Location :
Mragowo
Print_ISBN :
978-1-4244-5314-6
DOI :
10.1109/IMCSIT.2009.5352707
