DocumentCode
2669291
Title
Analysis on the influence of supervisory role on staffs´ organizational citizenship behaviors in service enterprises
Author
Wei, Yu ; Yani, Zhang
Author_Institution
Shandong Univ. of Finance, Jinan, China
fYear
2010
fDate
17-19 Sept. 2010
Firstpage
426
Lastpage
429
Abstract
Research on service enterprises find that supervisory play an important role in staffs´ behaviors. Among them, the role of employee champion, strategic partner and change agent all can lead to staff show positive behaviors, but the role of administrative expert can not affect staff positively. LMX not only can affect staffs´ behavior directly, but also modulate the role of supervisory. So service enterprises should stress supervisory role, strengthen staffs´ PSS to enable staff to show more organizational citizenship behaviors.
Keywords
behavioural sciences; personnel; change agent; employee; service enterprises; staff organizational citizenship behaviors; strategic partner; supervisory role; Correlation; Humans; Lead; Organizations; Psychology; Regression analysis; LMX; OCB; supervisory role;
fLanguage
English
Publisher
ieee
Conference_Titel
Information and Financial Engineering (ICIFE), 2010 2nd IEEE International Conference on
Conference_Location
Chongqing
Print_ISBN
978-1-4244-6927-7
Type
conf
DOI
10.1109/ICIFE.2010.5609391
Filename
5609391
Link To Document