Comparing EM3: Predelivery maintenance model with its industrial correspondence

To successfully conduct postdelivery maintenance, organizations must be actively involved in the predelivery maintenance phase. For this, they need a predelivery maintenance process model. Right now, there are only two such models and they are still in their infancy. In this paper, we compare one of them, the EM³ Predelivery/Prerelease model, to its corresponding predelivery process at AMIS Software. The comparison has helped us evaluate the model in an industrial context and extend it with new activities.