Title :
An Approach to Improve the Empathy of Text Interactions in Collaborative Systems
Author :
Júnior, Methanias Colaço ; de Souza, J.G. ; Gonçalves, Carlos Alberto
Author_Institution :
Dept. de Comput., Univ. Fed. de Sergipe, São Cristóvão, Brazil
Abstract :
In general, research on the effects of computer-mediation on collaborative work has concentrated mainly on social-psychological factors such as deindividuation, attitude polarization, social presence and politeness tactics. A new approach for that is the use of NeuroLinguistic theory to determine what is the Preferred Representational cognitive System (PRS) of collaborators. Internal mental processes such as problem solving, memory, and language consist of visual, auditory and kinesthetic representations. An important question on this matter is: Classify the representation most used (PRS) on moment of the text interactions can increase empathy? This position paper presents a psychometrically-based neurolinguistic proposal to enhance the empathy in the Computer-Mediated Communication.
Keywords :
cognition; computer mediated communication; data mining; groupware; pattern classification; text analysis; attitude polarization; auditory representation; collaborative system; computer-mediation; empathy improvement; internal mental process; kinesthetic representation; neurolinguistic theory; politeness tactics; preferred representational cognitive system; problem solving; psychometrically-based neurolinguistic proposal; social presence; social-psychological factor; text interaction; text mining; visual representation; Collaboration; Computer mediated communication; Education; Image resolution; Psychology; Software; Visualization; Computer-Mediated Communication; Psychological Patterns; Text Mining;
Conference_Titel :
Collaborative Systems (SBSC), 2012 Brazilian Symposium on
Conference_Location :
Sao Paulo
Print_ISBN :
978-1-4673-4696-2
DOI :
10.1109/SBSC.2012.17
