• DocumentCode
    2687493
  • Title

    An evaluation on Chinese local government´s crisis management based on “three-deer milk powder” case

  • Author

    Yang, Hong-tao ; Yu, Ya-ting

  • Author_Institution
    Econ. & Manage. Inst., Harbin Eng. Univ., Harbin, China
  • fYear
    2009
  • fDate
    8-10 June 2009
  • Firstpage
    110
  • Lastpage
    115
  • Abstract
    In this paper, "balanced scorecard" and AHP are used to establish the performance evaluation model for the capacity of crisis management of Chinese local government. Totally 7 1st level indicators and 34 2nd level indicators are set in the model. The case of "three-deer milk powder", as an example, is used to estimate and analyze Chinese local governments\´ capacity of crisis management so as to get the conclusion that the flexibility, efficiency, system building and experience gaining are largely enhanced. Also, the system of management of public crisis should be strengthened roundly as well as the early-warning system, emergency system and governing system.
  • Keywords
    emergency services; local government; public administration; AHP; Chinese local government; analytic hierarchy process; balanced scorecard; crisis management; early-warning system; emergency system; governing system; indicator level; performance evaluation model; three-deer milk powder case; Agriculture; Crisis management; Dairy products; Disaster management; Level control; Local government; Pediatrics; Powders; Quality management; Security; crisis management; evaluation; performance;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
  • Conference_Location
    Xiamen
  • Print_ISBN
    978-1-4244-3661-3
  • Electronic_ISBN
    978-1-4244-3662-0
  • Type

    conf

  • DOI
    10.1109/ICSSSM.2009.5174865
  • Filename
    5174865