An empirical analysis of value chain and enterprise capability system evolution

Author

Zhu Fengtao ; Shen Yan

Author_Institution

Sch. of Manage. & Econ., UESTC, Chengdu, China

fYear

2009

fDate

8-10 June 2009

Firstpage

222

Lastpage

226

Abstract

Service has already become one of the most important value activities of modern enterprises in various industries. A better service management requires a comprehensive understanding of enterprises´ capability. According to the fundamental characteristics of Chinese enterprises, this article constructed enterprise capability evaluating model (ECEM) and enterprise capability evolutionary model (ECEVM). The model was tested utilizing case data. The author proved that the evolution of enterprise system could be described by numerical measures and the model could supply a theoretical framework for the entrepreneur.

Keywords

organisational aspects; service industries; Chinese enterprises; enterprise capability evaluating model; enterprise capability evolutionary model; service industry; service management; value chain analysis; Constraint theory; Environmental economics; Environmental management; Manufacturing industries; Performance analysis; Read only memory; Technological innovation; Testing; Enterprise Capability; Enterprise Capability Evaluation; Enterprise Capability Evolution;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on

Conference_Location

Xiamen

Print_ISBN

978-1-4244-3661-3

Electronic_ISBN

978-1-4244-3662-0

Type

conf

DOI

10.1109/ICSSSM.2009.5174887

Filename

5174887