A process model of service innovation with multi-participator

Author

Wei, A. Tie ; Lu, B. Ruoyu

Author_Institution

Sch. of Econ. & Manage., Univ. of Electron. Sci. & Technol. of China, Chengdu, China

fYear

2009

fDate

8-10 June 2009

Firstpage

309

Lastpage

313

Abstract

Modern service innovation might involve more and more participators such as managers, stuffs, R&D members, suppliers, customers and so on. It also makes service innovation become more complex and uncertainly. It enlarges the risk and management difficulty in innovation. This paper creates a process model of service innovation with multi-participator, explores the process properties and relationships between participators, and offers theory foundations and empirical opportunities for future service innovation research.

Keywords

customer services; innovation management; risk management; service industries; multiparticipator; risk management; service company; service innovation process model; Commercialization; Communication industry; Innovation management; Manufacturing; Marketing and sales; Research and development; Research and development management; Risk management; Technological innovation; Testing; multi- participator; process model; service innovation; service management;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on

Conference_Location

Xiamen

Print_ISBN

978-1-4244-3661-3

Electronic_ISBN

978-1-4244-3662-0

Type

conf

DOI

10.1109/ICSSSM.2009.5174899

Filename

5174899