Assessing the Impact of E-Government on Users: A Case Study of Indonesia

This paper aims to identify problems with the online information services for assessing impacts of the e-Government website. Some governments claimed that the phenomenal developing of e-Government system in some countries was driven mainly by the demand in the society especially of the phenomenal growth of computer and mobile phone users. However, this claim requires further validation with socio-economic and web usability approach to make clear what are actual factors? To achieve this goal, it is required to conduct analyzing some factors with broader socio-economic and usability framework, to find out the most dominant factors influenced the phenomenal growth of the e-Government systems and its users. Based on a quantitative analyses approach, this study analyzes user´s preference to warde-Government system, and analysis factors influencing users of e-Government. This paper discusses the development of e-Government in Indonesia, and a case study to evaluate information quality, usability and impacts of the e-Government of Indonesia´s central government institutions. The paper also describe designing evaluation sheet, data collection and analysis strategies of a case study in Indonesian centralgovernment´s e-government portals evaluation.