Title :
Career success of service personnel: The effects of perceived organizational support and career commitment
Author_Institution :
Manage. Dept., Zhejiang Gongshang Univ., Hangzhou, China
Abstract :
The purpose of this study was to examine the relationships among service personnel´s perceived organizational support (POS), career commitment and career satisfaction, 219 service persons were assessed. The results were as follows: (1) There was a significantly positive correlation between perceived organizational support and career success.(2) Career commitment had positive effects on service personnel´s career success.
Keywords :
customer services; employment; organisational aspects; personnel; career commitment; career satisfaction; perceived organizational support; service personnel; Career development; Customer satisfaction; Demography; Engineering profession; Human resource management; Knowledge management; Personnel; Power system management; Psychology; Remuneration; career commitment; career satisfaction perceived organizational support; service personnel;
Conference_Titel :
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-3661-3
Electronic_ISBN :
978-1-4244-3662-0
DOI :
10.1109/ICSSSM.2009.5174958
