DocumentCode
2689014
Title
Study on the performance evaluation of sustainable tourism supply chain based on balanced scorecard
Author
Ji, Guojun ; Guo, Bingrong
Author_Institution
Sch. of Manage., Xiamen Univ., Xiamen, China
fYear
2009
fDate
8-10 June 2009
Firstpage
652
Lastpage
657
Abstract
The resources of tourism limit the expansion of tourism industry. Only sustainable development strategy can help it develop healthily. This paper compares the development of tourism industry in China and other countries and discusses strategy of the sustainable tourism supply chain with tourism service agency as the core enterprise. Finally, a framework of performance evaluation indexes of the tourism supply chain is given by using balanced scorecard.
Keywords
performance evaluation; service industries; sustainable development; balanced scorecard; core enterprise; performance evaluation; sustainable development strategy; sustainable tourism supply chain; tourism industry; tourism service agency; Business; Councils; Customer satisfaction; Manufacturing; Raw materials; Software performance; Supply chain management; Supply chains; Sustainable development; Technological innovation; Balanced scorecard; Performance evaluation; Tourism supply chain;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location
Xiamen
Print_ISBN
978-1-4244-3661-3
Electronic_ISBN
978-1-4244-3662-0
Type
conf
DOI
10.1109/ICSSSM.2009.5174963
Filename
5174963
Link To Document