Title :
The study of service innovations model for Chinese telecom operators —China Mobile Ltd as an example
Author :
Peng, Lifang ; Zhang, Xiaoli
Author_Institution :
Sch. of Manage., Xiamen Univ., Xiamen, China
Abstract :
This paper choose Chinese telecom operators as the research objects, based on the driving force of service innovations models to explore the internal and external driving forces that promote service innovations for telecom operators, based on this and the four-dimensional model of services innovation, find out the system of service innovations model for telecom enterprise, and China Mobile Ltd as an example to explain.
Keywords :
3G mobile communication; telecommunication services; China Mobile Ltd; Chinese telecom operators; service innovations model; Communication industry; Customer satisfaction; Information technology; Licenses; Manufacturing industries; Packaging; Protection; Technological innovation; Telecommunications; Telephony; driving force; four-dimensional model; service innovations; telecom operators;
Conference_Titel :
Service Systems and Service Management, 2009. ICSSSM '09. 6th International Conference on
Conference_Location :
Xiamen
Print_ISBN :
978-1-4244-3661-3
Electronic_ISBN :
978-1-4244-3662-0
DOI :
10.1109/ICSSSM.2009.5174966
