Title :
Research and Development of after Service Collaborated Management Integrated Platform Based on ASP Mode
Author :
Yu, Shusong ; Shi, Shuo ; Ding, Xiangqian ; Fang, Jitao
Author_Institution :
Inst. of Inf. Eng., Ocean Univ. of China, Qingdao, China
Abstract :
The major problem in after-sales services of heavy-duty automobile industry is analyzed, and a after services collaborated management integrated platform based on ASP mode is put forward. The system structural and functional model of this platform is also introduced. Supported by Web service technology, the framework of ASP mode is established, and the integration of produce process information and after-sales services process information is realized. The answer pace and quality of after-sales services is greatly improved.
Keywords :
Web services; automobile industry; supply chain management; ASP mode; Web service technology; after service collaborated management integrated platform; after-sales services; heavy-duty automobile industry; research and development; system functional model; system structural model; Application specific processors; Collaboration; Customer relationship management; Information technology; Manufacturing; Marketing and sales; Production; Research and development; Research and development management; Vehicles; ASP mode; ESB; collaborated service; industry chain; integrated platform;
Conference_Titel :
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location :
Ternopil
Print_ISBN :
978-0-7695-3686-6
DOI :
10.1109/IEEC.2009.63
