DocumentCode
2691135
Title
Study on Customer Knowledge Discovery Mechanism Based on HD-Chord Networks
Author
Jiehua, Gu ; Yu, Pan ; Fang, Pan
Author_Institution
Manage. Sci. & Eng. Coll., Nanjing Univ. of Technol., Nanjing, China
fYear
2009
fDate
16-17 May 2009
Firstpage
347
Lastpage
350
Abstract
A customer knowledge discovery network is designed based on HD-Chord for enterprises. Customer knowledge domain ontology from structures and logics with P2P technologies, semantic ontology descriptions and clustering, etc are described. On the basis, customer knowledge discovery methods are analyzed with semantic clustering and practices in customer knowledge management of large-scale enterprises.
Keywords
customer relationship management; data mining; ontologies (artificial intelligence); peer-to-peer computing; HD-Chord networks; P2P technologies; customer knowledge discovery network; customer knowledge management; large-scale enterprises; semantic clustering; semantic ontology descriptions; Computer network management; Design engineering; Knowledge engineering; Knowledge management; Large-scale systems; Logic; Network servers; Ontologies; Peer to peer computing; Web server; chord; customer relationship management; knowledge discovery;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location
Ternopil
Print_ISBN
978-0-7695-3686-6
Type
conf
DOI
10.1109/IEEC.2009.78
Filename
5175135
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