Title :
Study on Customer Knowledge Discovery Mechanism Based on HD-Chord Networks
Author :
Jiehua, Gu ; Yu, Pan ; Fang, Pan
Author_Institution :
Manage. Sci. & Eng. Coll., Nanjing Univ. of Technol., Nanjing, China
Abstract :
A customer knowledge discovery network is designed based on HD-Chord for enterprises. Customer knowledge domain ontology from structures and logics with P2P technologies, semantic ontology descriptions and clustering, etc are described. On the basis, customer knowledge discovery methods are analyzed with semantic clustering and practices in customer knowledge management of large-scale enterprises.
Keywords :
customer relationship management; data mining; ontologies (artificial intelligence); peer-to-peer computing; HD-Chord networks; P2P technologies; customer knowledge discovery network; customer knowledge management; large-scale enterprises; semantic clustering; semantic ontology descriptions; Computer network management; Design engineering; Knowledge engineering; Knowledge management; Large-scale systems; Logic; Network servers; Ontologies; Peer to peer computing; Web server; chord; customer relationship management; knowledge discovery;
Conference_Titel :
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location :
Ternopil
Print_ISBN :
978-0-7695-3686-6
DOI :
10.1109/IEEC.2009.78
