Title :
Research on Index for CSI of Household Electrical Appliances Based on Customer Delivered Value
Author_Institution :
Dept. of Economic Manage., Dezhou Univ., Dezhou, China
Abstract :
This paper first analyzed previous index and relevant theory, then design an index for household electrical appliances (especially for lager household electrical appliances). And source material were obtained through questionnaire, analysis on factor was performed with SPSS, various factorspsila variance contribution ration, accumulative contribution ration and degrees of common were studied. Analysis shows that the scale has high reliability and better validity, and experimental results are credible.
Keywords :
customer satisfaction; domestic appliances; electrical products; CSI index; SPSS; accumulative contribution ration; common degree; customer delivered value; customer satisfaction index; household electrical appliance; variance contribution ration; Costs; Customer satisfaction; Design engineering; Electrical products; Electrical products industry; Electronic commerce; Engineering management; Home appliances; Information analysis; Marketing and sales; Customer Delivered Value; Household Electrical Appliances; Index for CS;
Conference_Titel :
Information Engineering and Electronic Commerce, 2009. IEEC '09. International Symposium on
Conference_Location :
Ternopil
Print_ISBN :
978-0-7695-3686-6
DOI :
10.1109/IEEC.2009.158
