Enterprise Interaction Ontology for Change Impact Analysis of Complex Systems

Reasoning about the impact of change is critical throughout the information technology (IT) architecture lifecycle management processes and this is especially challenging because installed architectures are complex, evolve constantly, and most changes have some global impact. We present an enterprise-interaction ontology for integrated query, analysis, and monitoring that supports features to allow architects and engineers pin-point the impact of change to the installed architecture before implementation. The ontology represents select associations between the enterprisepsilas business processes, services and infrastructure so that significant consequences of a change are propagated to affected areas based on underlying rules. Thus, interdependencies and relationships that are not obvious are identified and the impact is quantified. This allows the architect to know the complete scope of modifications required in order to accomplish a change in a manner consistent with best practices (like ITIL version 3). We illustrate - 1) the rules and taxonomy relationships that give us the ability to propagate changes and determine the impact, and 2) how actual questions and decision-making during the architecture management processes can be better supported using a more precise and factual understanding. Not only does the interaction methodology help analyze the potential impact of adding a new component, a change due to an incident, or the deletion of an existing component from the architecture, it also supports business-IT alignment processes like chargeback, capacity management and disaster recovery.