DocumentCode
2702772
Title
Customer satisfaction evaluation method for ship building enterprise
Author
Fei Li ; Xiaoliang Wang ; Hongwei Tian
Author_Institution
Technol. Res. & Econ. Dev. Inst., CSSC, Beijing, China
fYear
2012
fDate
15-18 June 2012
Firstpage
1379
Lastpage
1383
Abstract
This paper developed a customer satisfaction evaluation model for the actual situation of shipbuilding enterprise. According to the shipbuilding enterprise technology needs for customer evaluation, it puts forth the customer satisfaction evaluation method.
Keywords
customer satisfaction; shipbuilding industry; customer satisfaction evaluation method; customer satisfaction index; shipbuilding enterprise technology; Bismuth; Buildings; Companies; Customer satisfaction; Indexes; Marine vehicles; Quality management; customer satisfaction; evaluation;
fLanguage
English
Publisher
ieee
Conference_Titel
Quality, Reliability, Risk, Maintenance, and Safety Engineering (ICQR2MSE), 2012 International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4673-0786-4
Type
conf
DOI
10.1109/ICQR2MSE.2012.6246478
Filename
6246478
Link To Document