Title :
Customer satisfaction evaluation method for ship building enterprise
Author :
Fei Li ; Xiaoliang Wang ; Hongwei Tian
Author_Institution :
Technol. Res. & Econ. Dev. Inst., CSSC, Beijing, China
Abstract :
This paper developed a customer satisfaction evaluation model for the actual situation of shipbuilding enterprise. According to the shipbuilding enterprise technology needs for customer evaluation, it puts forth the customer satisfaction evaluation method.
Keywords :
customer satisfaction; shipbuilding industry; customer satisfaction evaluation method; customer satisfaction index; shipbuilding enterprise technology; Bismuth; Buildings; Companies; Customer satisfaction; Indexes; Marine vehicles; Quality management; customer satisfaction; evaluation;
Conference_Titel :
Quality, Reliability, Risk, Maintenance, and Safety Engineering (ICQR2MSE), 2012 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
978-1-4673-0786-4
DOI :
10.1109/ICQR2MSE.2012.6246478
