Title :
Calculation of carrying capacity of telephone call centers
Author :
Abdujapparova, Mubarak ; Azizova, Nodira
Author_Institution :
Dept. of Telecommun. Networks & Switching Syst., Tashkent Univ. of Inf. Technol., Tashkent, Uzbekistan
Abstract :
For planning and in the period of exploitation of center of maintenance of calls it is necessary to define the type of routing of calls and carrying capacity. Therefore actual there are tasks of development of model and methods of calculation of carrying capacity to date, which are considered in this article.
Keywords :
call centres; telecommunication network planning; telecommunication network routing; carrying capacity; telephone call centers; Capacity planning; Information technology; Maintenance engineering; Mathematical model; Planning; Routing; call centers; carrying capacity; depth of turn; formula of Erlang; loading; mathematical model;
Conference_Titel :
Application of Information and Communication Technologies (AICT), 2010 4th International Conference on
Conference_Location :
Tashkent
Print_ISBN :
978-1-4244-6903-1
Electronic_ISBN :
978-1-4244-6904-8
DOI :
10.1109/ICAICT.2010.5612017
