Some issues for the modelling of interactive e-services from the customer multi-channel interaction perspectives

Author

Chevrin, Vincent ; Derycke, Alain ; Rouillard, J.

Author_Institution

Lab. Trigone, Lille I Univ., Villeneuve d´´Ascq, France

fYear

2005

fDate

29 March-1 April 2005

Firstpage

256

Lastpage

259

Abstract

We are involved in research on new interactive systems for e-commerce, especially in the B-to-C perspective. These works are in the crossroads of HCI and e-services area. We have studied existing researches about Web services, which appear insufficient for our needs. We explain the complexity of the interactive systems for direct marketing. Then we discuss about the design of generic architecture for rich interactions in B-to-C and we give a definition of our interpretation of e-service. Finally, we propose an analysis of the models and protocols for the e-services.

Keywords

Internet; customer services; electronic commerce; human computer interaction; interactive systems; B-to-C perspective; HCI; Web services; customer multichannel interaction perspectives; direct marketing; e-commerce; e-services; interactive systems; Communication networks; Context; Human computer interaction; Intelligent networks; Interactive systems; Middleware; Protocols; Service oriented architecture; Ubiquitous computing; Web services;

fLanguage

English

Publisher

ieee

Conference_Titel

e-Technology, e-Commerce and e-Service, 2005. EEE '05. Proceedings. The 2005 IEEE International Conference on

Print_ISBN

0-7695-2274-2

Type

conf

DOI

10.1109/EEE.2005.123

Filename

1402305