DocumentCode
2721431
Title
Usability of consumer-related information sources for design improvement
Author
Thiruvenkadam, G. ; Brombacher, A.C. ; Lu, Y. ; den Ouden, E.
fYear
2008
fDate
13-16 July 2008
Firstpage
1
Lastpage
7
Abstract
In this paper we report the findings of a study intended to assess the usability of consumer related information sources in order to improve the design processes of innovative electronic products. Specifically, an evaluation is done of the quality and content of information that would help product development teams understand the interaction between the consumer, product and its environment as well as of the effect of this interaction upon consumer satisfaction with products.
Keywords
consumer behaviour; customer satisfaction; design; information resources; consumer satisfaction; consumer-related information sources; design improvement; design process; innovative electronic products; product development teams; usability; Consumer Feedback; Information Quality and Usability; Product Development;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 2008. IPCC 2008. IEEE International
Conference_Location
Montreal, QC
Print_ISBN
978-1-4244-2085-8
Type
conf
DOI
10.1109/IPCC.2008.4610244
Filename
4610244
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