Title :
Usability of consumer-related information sources for design improvement
Author :
Thiruvenkadam, G. ; Brombacher, A.C. ; Lu, Y. ; den Ouden, E.
Abstract :
In this paper we report the findings of a study intended to assess the usability of consumer related information sources in order to improve the design processes of innovative electronic products. Specifically, an evaluation is done of the quality and content of information that would help product development teams understand the interaction between the consumer, product and its environment as well as of the effect of this interaction upon consumer satisfaction with products.
Keywords :
consumer behaviour; customer satisfaction; design; information resources; consumer satisfaction; consumer-related information sources; design improvement; design process; innovative electronic products; product development teams; usability; Consumer Feedback; Information Quality and Usability; Product Development;
Conference_Titel :
Professional Communication Conference, 2008. IPCC 2008. IEEE International
Conference_Location :
Montreal, QC
Print_ISBN :
978-1-4244-2085-8
DOI :
10.1109/IPCC.2008.4610244
