Notice of RetractionCost-benefit structure analysis in the process of service remedy

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Based on principle accountancy and cost-benefit structure analysis in manufacturing, the test carry through the qualitative analysis about the cost-benefit structure in service remedy. From the establishment to circulation of the service remedy system, the cost of service remedy includes seven parts; The benefit of service remedy had divided up two parts, both customer benefits and employee benefits. Based on these, the article had taken detailed elaboration about application problems, and then put forward cost-benefit structure model in service remedy. Through the analysis and research, the paper makes enterprises explicit cost-benefit structure in the process of service remedy, and provides the theoretical basis for service remedy strategy that formulated by the enterprises.