A Fuzzy Software Quality Assessment Model to Evaluate User Satisfaction

Information techniques have brought us tremendous benefit, whereas people are increasingly depended on lots of information systems. Therefore, how to establish an assessment model to choose a better software quality suitable for end-users is an important issue. This study presents a new assessment method to obtain the integrated software quality for evaluating user satisfaction using fuzzy set theory. The proposed fuzzy assessment method is easier, closer to evaluator real thinking and more useful than the ones they have presented before.