Title :
Multi-tenant solution for IT service management: A quantitative study of benefits
Author :
Shwartz, Larisa ; Diao, Yixin ; Grabarnik, Genady Ya
Author_Institution :
IBM Thomas J. Watson Res. Center, Hawthorne, NY, USA
Abstract :
The very competitive business climate dictates efficient and cost effective delivery and support of IT services. Compounded by complexity of IT environments and criticality of IT to business success, IT service providers seek multi-tenant solutions to reduce operational cost and improve service quality. In this paper we consider a multi-tenant solution for IT service management and examine its critical aspects for realizing business benefits. We conduct a quantitative study of its benefits using a complexity based value assessment methodology. By regarding complexity as a substitute for potential labor cost, we estimate the business value of the multi-tenant solution before its actual deployment.
Keywords :
DP management; IT environment; IT service management; IT service provider; business value; complexity based value assessment; labor cost; multitenant solution; service quality; Cost benefit analysis; Data security; Hardware; Isolation technology; Monitoring; Operating systems; Productivity; Resource management; Yield estimation;
Conference_Titel :
Integrated Network Management, 2009. IM '09. IFIP/IEEE International Symposium on
Conference_Location :
Long Island, NY
Print_ISBN :
978-1-4244-3486-2
Electronic_ISBN :
978-1-4244-3487-9
DOI :
10.1109/INM.2009.5188879
