DocumentCode :
2743416
Title :
A Project Management Approach to Service Delivery Model in Portal Implementation
Author :
Al-Sudairi, Muhammed ; Al-Mudimigh, Abdullah S. ; Ullah, Zahid
Author_Institution :
King Saud Univ., Riyadh, Saudi Arabia
fYear :
2011
fDate :
25-27 Jan. 2011
Firstpage :
329
Lastpage :
331
Abstract :
Portals are the central point of communication, customer services and commerce through networks. Most service provider portals don´t have these facilities as the investors are focusing on experience rather than modern technologies. Portals are continuous projects and need updates time to time with new technologies and human expertise. The objective of this paper is to propose a complete service delivery technique and all the compulsory steps in portal implementation. The presented model is benefited in service delivery to all customers and for the improvement of portal implementation functionality.
Keywords :
Internet; customer services; electronic commerce; portals; project management; Internet technology; customer services; portal implementation functionality improvement; project management; service delivery model; service provider portals; Adaptation model; Biological system modeling; Computational modeling; Conferences; Organizations; Portals; Customer; Portal; Services; service delivery Model;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Intelligent Systems, Modelling and Simulation (ISMS), 2011 Second International Conference on
Conference_Location :
Kuala Lumpur
Print_ISBN :
978-1-4244-9809-3
Type :
conf
DOI :
10.1109/ISMS.2011.56
Filename :
5730369
Link To Document :
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