A Novel ITSM-Based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities

Author

Sharifi, Mohammad ; Ayat, Masarat ; Ibrahim, Suhaimi ; Sahibuddin, Shamsul

Author_Institution

Centre for Adv. Software Eng. (CASE), Univ. Teknol. Malaysia, Skudai, Malaysia

fYear

2009

fDate

25-27 Nov. 2009

Firstpage

274

Lastpage

280

Abstract

One major problem is to record software assets and update them in the organizations. Information technology service management (ITSM) usually refers to ISO/IEC 20000 standard that the configuration management (CM) process known as hart of it. configuration management database (CMDB) is part of the CM that records and updates changes and retrieve the services. This paper focus on propose a novel ITSM-based implementation method to maintain software assets in order to sustain organizations activities.

Keywords

configuration management; information retrieval; information services; organisational aspects; software maintenance; ITSM-based implementation method; configuration management database; configuration management process; information retrieval; information technology service management; organizational activities; software asset maintenance; Best practices; Costs; IEC standards; ISO standards; Information management; Information security; Information technology; Preventive maintenance; Software maintenance; Technology management; CM; CMDB; ITSM; software maintenance;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Modeling and Simulation, 2009. EMS '09. Third UKSim European Symposium on

Conference_Location

Athens

Print_ISBN

978-1-4244-5345-0

Electronic_ISBN

978-0-7695-3886-0

Type

conf

DOI

10.1109/EMS.2009.73

Filename

5358768