Ontology-enabled knowledge management at multiple organizational levels

Despite the relative maturity of knowledge management, the problem of facilitating knowledge creation and sharing at multiple organizational levels in a uniform way is still crucial. Moreover, managing knowledge at each organizational level implies a number of critical heterogeneities (representational, semantic, etc.) which current solutions do not address adequately. In this paper we present a faceted ontology which addresses the content, context, community, domain and business issues of knowledge management. We describe the ontology, its applicability and its benefits in three Knowledge Management System implementations.