Title :
On customer perceived value to supermarket
Author :
Jun, Feng ; Hui, Song
Author_Institution :
Sch. of Manage., Wuhan Univ. of Technol., Wuhan, China
Abstract :
Today, CPV is becoming a new source of competition advantage of corporation, and supermarket operators are aware of the advantage of customer loyalty on the basis of customer perception, which is the impetus to customer´s new buying and successive patronage, ultimately leading to more business profits. In this article, the authors analyzes implication of CPV of supermarket, based upon which it´s concluded the necessity for promoting CPV to supermarket, set up the model constituting CPV to supermarket, and give some advice on strategy for promoting CPV to supermarket.
Keywords :
consumer behaviour; customer satisfaction; profitability; retailing; business profit; corporation competition advantage; customer buying; customer loyalty; customer patronage; customer perceived value; customer perception; customer shopping behaviour; supermarket operators; Atmosphere; Economics; Educational institutions; Lighting; Pricing; Skin; CPV; Perception; Supermarket;
Conference_Titel :
Product Innovation Management (ICPIM), 2011 6th International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4577-0359-1
DOI :
10.1109/ICPIM.2011.5983693