Title :
Notice of Retraction
Statistical analysis on the influence mechanism of the service quality in quality certification corporations
Author_Institution :
Sch. of Econ., Huazhong Univ. of Sci. & Technol., Wuhan, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
This paper analyzes the influence factor of service quality in quality certification corporations, and bring up the hypothesis relationship between auditor´s service quality and center´s service quality in the service process of quality certification, taking a certification center as an sample to unfold the empirical study, and establishes its outside quality structure equation conceptive model, through exploratory factor analysis, confirmatory factor analysis as well as whole structure equation model, digs out the relationship between the auditor´s service quality and center´s service quality, and at the same time acquires some suggestions about improving the service of quality certification.
Keywords :
certification; organisational aspects; quality management; statistical analysis; confirmatory factor analysis; exploratory factor analysis; outside quality structure equation conceptive model; quality certification corporations; quality of service certification; statistical analysis; Analytical models; Certification; Equations; Fitting; Indexes; Mathematical model; Time measurement; quality certification; service quality; structure equation;
Conference_Titel :
Product Innovation Management (ICPIM), 2011 6th International Conference on
Conference_Location :
Wuhan
Print_ISBN :
978-1-4577-0359-1
DOI :
10.1109/ICPIM.2011.5983722
