Title :
Managing change towards design for Six Sigma™
Author :
Narayanan, Hari ; Khoh, Soo Beng
Author_Institution :
Penang Design Centre, Motorola Inc., Malaysia
Abstract :
Design for Six Sigma™ (DFSS) is a systematic product design methodology for designing new products that has customer requirements inherently built into the various phases of the development process. Whilst the concept is not new, the rigour and the discipline required to ensure the Voice of the Customer is effected from concept to ship means moving engineers away from their tried and tested comfort approach. This paper focuses on the experiences of the Associates of DFSS in changing the management aspect of introducing DFSS methodology to the product development engineering at Motorola Penang Design Centre.
Keywords :
customer services; management of change; product design; product development; six sigma (quality); Motorola Penang design centre; change management; customer requirements; customer voice; design for six sigma; product design; product development engineering; Costs; Design engineering; Design methodology; Engineering management; Manufacturing industries; Product design; Product development; Quality management; Robustness; Six sigma;
Conference_Titel :
Management of Innovation and Technology (ICMIT), 2010 IEEE International Conference on
Conference_Location :
Singapore
Print_ISBN :
978-1-4244-6565-1
Electronic_ISBN :
978-1-4244-6566-8
DOI :
10.1109/ICMIT.2010.5492702