DocumentCode
2754195
Title
Opt-In Detection Based on Call Detail Records
Author
Zhang, Huiqi ; Dantu, Ram
Author_Institution
Dept. of Comput. Sci. & Eng., Univ. of North Texas Denton, Denton, TX
fYear
2009
fDate
10-13 Jan. 2009
Firstpage
1
Lastpage
2
Abstract
Opt-in phone calls or emails refer to promotional phone calls or emails that have been requested by the people receiving them. In this paper we propose a model based on dynamic sliding windows to detect opt-in phone calls based on mobile phone call detail records. This work is useful for detecting unwanted calls (e.g., spam) and commercial purposes. For validation of our results, we used actual call logs of 100 users collected at MIT by the Reality Mining Project group for a period of 8 months. The experimental results show that our model achieves good performance with 91% accuracy.
Keywords
call centres; customer satisfaction; promotion (marketing); telecommunication congestion control; telephone traffic recording; MIT; dynamic sliding windows; mobile phone call detail records; opt-in detection; opt-in emails; opt-in phone calls; promotional emails; promotional phone calls; reality mining project group; unwanted calls detection; Computer science; Filters; Humans; Mobile handsets; Traffic control; Unsolicited electronic mail;
fLanguage
English
Publisher
ieee
Conference_Titel
Consumer Communications and Networking Conference, 2009. CCNC 2009. 6th IEEE
Conference_Location
Las Vegas, NV
Print_ISBN
978-1-4244-2308-8
Electronic_ISBN
978-1-4244-2309-5
Type
conf
DOI
10.1109/CCNC.2009.4784920
Filename
4784920
Link To Document