Business Process Reengineering as a Modernizing Tool for the Public Administration - From Theory to Reality

In this paper, Business Process Reengineering is briefly analyzed in theoretical level. An effective methodology as well as Administration and Information Technology matters is described, while the differences to Total Quality Management are highlighted. Moreover, the phases of the BPMS methodology as well as reengineering techniques are explained. It is also presented how BPMS methodology is applied through the process management tool ¿ADONIS¿. For the application of the theory, the departments of Educational Institution of National School of Public Administration (NSPA) are reviewed while its operational processes are analytically studied. Through the assistance of ADONIS tool, Process Modelling, Analysis and Simulation are carried out. The proper conclusions are reached, while new processes are suggested in the framework of process reengineering, mostly through the application of new blended learning technologies, like synchronous and asynchronous distant learning.