The impact of relational embeddedness, knowledge sharing on service innovation performance

Author

Jian Zhaoquan ; Wang Chen

Author_Institution

Sch. of Bus. Adm., South China Univ. of Technol., Guangzhou, China

fYear

2012

fDate

2-4 July 2012

Firstpage

81

Lastpage

86

Abstract

Integrating social network theory and knowledge sharing theory we developed and tested a conceptual model that links relational embeddedness configuration with service innovation performance by simultaneously testing the mediating effects of knowledge sharing. Using survey data from 292 firms and through SEM, we found that: (1) Relational embeddedness configuration has a positive impact on service innovation performance. (2) Relational embeddedness configuration has a positive impact on knowledge sharing. (3) Knowledge sharing has a positive impact on service innovation performance. (4) Knowledge sharing is the intermediate variable in the path of relational embeddedness configuration on service innovation performance.

Keywords

innovation management; knowledge management; organisational aspects; statistical analysis; SEM; knowledge sharing; knowledge sharing theory; relational embeddedness configuration; service innovation performance; social network theory; Companies; Industries; Knowledge engineering; Technological innovation; Testing; knowledge sharing; relational embeddedness; service innovation performance; structural embeddedness;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2012 9th International Conference on

Conference_Location

Shanghai

Print_ISBN

978-1-4577-2024-6

Type

conf

DOI

10.1109/ICSSSM.2012.6252195

Filename

6252195