Integrating ERP to accelerate business process agility: A case study and critical research review in Indian pharmaceutical industry

Pharmaceutical companies are one of the fastest growing companies in the market. ERP as a business solution can help pharmaceutical companies to ease the work flow in the organization and to enhance its performance. This paper is based on the survey carried out at Leben Laboratory Pvt. Ltd., a pharmaceutical company, involved in manufacturing of various kinds of medicines. Objectives of this paper are to study the need of automation software/ERP in pharmaceutical companies, identify the problem faced in these companies while using the Software and their failures. It also aims at documenting the current software used by Leben and developing customized software as per their requirements thereby overcoming the drawbacks of current software. It reports how the developed software can fulfil needs of many SMEs and effectively provide better solutions to manage their work.