A Fuzzy Data Warehouse Approach for the Customer Performance Measurement for a Hearing Instrument Manufacturing Company

Author

Fasel, Daniel

Author_Institution

Dept. of Inf., Univ. of Fribourg, Fribourg, Switzerland

Volume

7

fYear

2009

fDate

14-16 Aug. 2009

Firstpage

285

Lastpage

289

Abstract

This paper uses a fuzzy data warehouse approach to support the fuzzy analysis of the customer performance measurement. A data warehouse concept supporting fuzzy dimensions and fuzzy facts is described. The potential of the fuzzy data warehouse approach is illustrated using a concrete example of customer performance measurements of a hearing instrument manufacturer. The example discusses the creation of fuzzy multidimensional classification spaces with using the dicing operation and demonstrate the added value of fuzzy slices, dices and aggregations compared to crisp ones. Added value and potential future studies are also discussed in the conclusion.

Keywords

customer profiles; database management systems; fuzzy set theory; instruments; production engineering computing; customer performance measurement; dicing operation; fuzzy data warehouse approach; hearing instrument manufacturing company; Auditory system; Data warehouses; Decision making; Fuzzy sets; Fuzzy systems; Informatics; Information systems; Instruments; Measurement; Pulp manufacturing; Customer Performance Measurement; Fuzzy Data Warehouse; Fuzzy Dimensions; Fuzzy Facts;

fLanguage

English

Publisher

ieee

Conference_Titel

Fuzzy Systems and Knowledge Discovery, 2009. FSKD '09. Sixth International Conference on

Conference_Location

Tianjin

Print_ISBN

978-0-7695-3735-1

Type

conf

DOI

10.1109/FSKD.2009.266

Filename

5359999