DocumentCode
2767031
Title
An Analysis of the Application of Data Mining in Airline Company CRM
Author
Zhang, Huirong ; Chen, Yun
Author_Institution
Sch. of Public Econ. Adm., Shanghai Univ. of Finance & Econ., Shanghai, China
Volume
7
fYear
2009
fDate
14-16 Aug. 2009
Firstpage
290
Lastpage
293
Abstract
Data mining is a promising new technology to transact information, and customer relationship management (CRM) can supply a fire-new business conception for the airlines. So the integration of them can enhance the competition of the airlines. This paper introduces the concepts of customer relationship management and data-mining and its process. It discusses the application of data-mining in airline company CRM in detail and presents some advices for using.
Keywords
customer relationship management; data mining; travel industry; airline company CRM; customer relationship management; data mining; Companies; Customer relationship management; Customer satisfaction; Customer service; Data mining; Industrial relations; Information analysis; Information technology; Marketing and sales; Profitability; Airline Company; Customer Relationship Management (CRM); data mining;
fLanguage
English
Publisher
ieee
Conference_Titel
Fuzzy Systems and Knowledge Discovery, 2009. FSKD '09. Sixth International Conference on
Conference_Location
Tianjin
Print_ISBN
978-0-7695-3735-1
Type
conf
DOI
10.1109/FSKD.2009.715
Filename
5360002
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