DocumentCode
2768774
Title
A consideration on university branding based on SDL (Service Dominant Logic): The lens of stakeholders´ value co-creation
Author
Nguyen, Thuy Dung ; Shirahada, Kunio ; Kosaka, Michitaka
Author_Institution
Japan Advanced Institute of Science and Technology, Japan
fYear
2012
fDate
2-4 July 2012
Firstpage
779
Lastpage
784
Abstract
University branding has become a significant issue in higher education field. Generally, university stakeholders play a very important role for university branding by co-creating value each other. Service Dominant Logic (SDL) seems to be a good approach for discussing value co-creation among university stakeholders. This research aims to propose a new model for university branding management through the lens of experience value co-creation with university stakeholders. Two cases of laboratories in universities are analyzed to demonstrate the effectiveness of the proposed model through analyzing experience value co-creation process by students and professors. Experience value co-creation enhances the laboratories brand and this leads to enhance the universities brand.
Keywords
Service Dominant Logic; experience; universities´ stakeholders; university branding; value co-creation;
fLanguage
English
Publisher
ieee
Conference_Titel
Service Systems and Service Management (ICSSSM), 2012 9th International Conference on
Conference_Location
Shanghai, China
Print_ISBN
978-1-4577-2024-6
Type
conf
DOI
10.1109/ICSSSM.2012.6252346
Filename
6252346
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