Title :
Positioning I/S to achieve world-class quality performance
Author :
Shrednick, Harvey R.
Author_Institution :
Corning Inc., NY, USA
Abstract :
The information services (I/S) organization must consider its internal user base with the same customer satisfaction focus as the company regards its outside customers. Key operating principles for achieving this goal are discussed
Keywords :
DP management; management information systems; customer satisfaction; information services; internal user base; operating principles; world-class quality performance; Application software; Business; Companies; Computer aided manufacturing; Computer applications; Couplings; Customer satisfaction; Feedback; Project management; Quality management;
Conference_Titel :
Information Technology, 1990. 'Next Decade in Information Technology', Proceedings of the 5th Jerusalem Conference on (Cat. No.90TH0326-9)
Conference_Location :
Jerusalem
Print_ISBN :
0-8186-2078-1
DOI :
10.1109/JCIT.1990.128335
