DocumentCode
2769074
Title
Positioning I/S to achieve world-class quality performance
Author
Shrednick, Harvey R.
Author_Institution
Corning Inc., NY, USA
fYear
1990
fDate
22-25 Oct 1990
Firstpage
596
Lastpage
597
Abstract
The information services (I/S) organization must consider its internal user base with the same customer satisfaction focus as the company regards its outside customers. Key operating principles for achieving this goal are discussed
Keywords
DP management; management information systems; customer satisfaction; information services; internal user base; operating principles; world-class quality performance; Application software; Business; Companies; Computer aided manufacturing; Computer applications; Couplings; Customer satisfaction; Feedback; Project management; Quality management;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Technology, 1990. 'Next Decade in Information Technology', Proceedings of the 5th Jerusalem Conference on (Cat. No.90TH0326-9)
Conference_Location
Jerusalem
Print_ISBN
0-8186-2078-1
Type
conf
DOI
10.1109/JCIT.1990.128335
Filename
128335
Link To Document