Improving Customer Service, The Paperless Utility Advantage

This paper describes how Wright-Hennepin Cooperative Electric Association (W-H) was able to extend their existing electronic staking (design) tool into a mobile work management system. The end result was to both improve customer service and manage more than double the workload without adding staff by increasing productivity through technology. To support moving to mobile work management, W-H´s IT (information technologies) group provided additional communication and hardware options by investing in wireless connectivity in their warehouse